A breakdown is a poor time to discover that the recovery membership is on someone else's phone. Prepare the information and passenger arrangements before travelling, and use National Highways' current guidance if a vehicle problem occurs on England's motorway network.
Check cover and contact details
Know which vehicle or person your recovery arrangement covers and what assistance it includes. Keep the verified contact number available on paper as well as digitally. Note the vehicle registration and any information the provider normally asks for. A contact sheet is more useful than a membership app you cannot open without mobile data.
- Check the arrangements before a long or unfamiliar journey.
Plan around the passengers
Think about mobility, communication needs, children and animals when reading the official safety procedure. If someone cannot follow the usual advice, understand the alternative instructions and tell the operator promptly. Keep essential clothing and communication equipment accessible without creating loose objects or obstructing vehicle exits.
- Discuss the plan with other adults before setting off.
Avoid improvised roadside action
Follow current road signs and official directions. Motorway traffic creates risks that a torch, warning triangle or toolkit cannot remove. Read the specific guidance about getting safe and obtaining help rather than applying advice from another country or type of road. After assistance is arranged, keep communications clear and update anyone expecting you when safe.
- Never use a handset while driving to check the plan.
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